More about QMSl

The scope is to ensure a coherent “Quality Management System,” based on the ISO 9001:2008 quality management system and as per ISO IWA 2:2007 guidelines for the application of ISO 9001:2008 in education, is maintained by the training providers within the Technical and Vocational Education & Training sector. The quality management system shall ensure that the provider has the capability to establish and maintain an environment fit for delivering education and training to specified standard and ensure continuous improvement of the system.

“Adaptation of a process approach when developing the Quality Management System”

Quality management system is related to matching the organization’s input systems, processes and outputs to their purpose. Quality management implies that the mechanisms and procedures by which the validity and reliability of the certified skills or competences are ensured are in place. Validity means that the assessment evaluates, what it aims to assess. Reliability means that the assessment based on evidence produces the same result on different occasions with different assessors. Validity and reliability shall ensure the acceptance of the certificate or diploma by individuals.

At the institutional level, an effective and efficient process-driven “Quality Management System”, which provides quality education and training programs, shall be established.

1. Identify the processes needed for the QMS in the organization
2. Determine the sequence and interaction of these processes
3. Determine the criteria & method needed to ensure that both operation and control of these processes are effective
4. Ensure the availability of resources and information needed for these processes including monitoring of processes.
5. Monitor measure and analyze the processes.
6. Implement actions necessary to achieve planned results and continual improvements of these processes

• There shall be evidence of a coherent quality management system incorporating organizational structures, responsibilities, procedures and resources for setting & implementing quality policies.

• The quality management system shall ensure that the training provider has the capability to establish and maintain an environment fit for delivering education and training to specified standards.

• The scope of the “Quality Management System” shall encompass the training provider’s current and intended delivery of education and training, including any local, national & overseas courses within and outside the “National Vocational Qualification Framework”.

• All delivery of education and training at permanent, regular or occasional delivery sites shall be covered by the quality management system.

• The quality manual shall include ah scope, mission, vision and a policy statement and interaction of its educational and support services.

• The manual will include responsibility and authority with clearly defined organization structure.

• Manual will indicate the Management Representative and its responsibilities.

• The institute shall document procedures and work instructions to the identified processes and will refer them in the quality manual.

• The institute shall identify the compulsory records and other records necessary to maintain the quality management system and give reference to them in the manual.

• As per the quality policy the establishment shall identify key process indicators as quality objectives and indicate plans to achieve these targets within a reasonable time frame.

• The establishment shall monitor the status of the above plans and quality objectives.

• When documenting procedure the compulsory procedures must be documented.
• The other documents are desirable to control and improve the quality management system
• The institute depending on the requirement could document optional procedures.

1. Process for control of records - compulsory
2. Process for management review meetings
3. Process for training
4. Process for machine maintenance
5. Process for building maintenance & safety
6. Process for finance management - optional
7. Process for career guidance & counseling - optional
8. Process for selection & admission of students
9. Process for Desi9gn & Development - optional for non NVQ programs
10. Process for purchasing
11. Process for evaluation of suppliers
12. Process for control of training delivery service provision
13. Process for receiving, storing & issuing of academic documents & learner property
14. Process for assessment of staff, study plan etc
15. Process for learner complaints & feed back
16. Process for implementing suggestion box
17. Process for internal quality audits - compulsory
18. Process for monitoring & measuring educational services
19. Process for control of non conformances - compulsory
20. Process for corrective actions - compulsory
21. Process for preventive actions - compulsory
22. Process for franchise programs – optional for franchise programs

Phone: +94 (0) 115849291, Fax: +94 (0) 112555007, Email: info@tvec.gov.lk
'Nipunatha Piyasa' (3rd Floor), 354/2, Elvitigala Mw, Colombo 05, Sri Lanka.